Hosetia Privacy Policy
Hosetia is a leader in online privacy rights. We have created this privacy statement to demonstrate our commitment to you, our customer, by providing transparent, easy-to-understand information about our data practices. You will understand what we collect, why we collect it, and what we do with it. This policy applies to all Hosetia brands, websites, apps, products, services, or technologies (collectively referred to as “Services”). Additional privacy practices for specific Services can be found in the Details for Specific Products and Services section.
Information Collection: Account Level
At an account level, we collect and use information necessary to enable you to purchase and manage Services, provide support for those Services, and curate your experience with us. Some information is collected and used based on contractual consent, while other information is based on informed consent, which may be changed at any time.
Basic Account Information
Information Collected: Our site uses forms to collect your contact information (such as name, address, phone number, fax number, billing information, IP address, and email address) to create an account, place orders, register domains, request information, and request support. As you use your account, we may also collect support requests and other related information specific to the management of your account and Services with us.
Legal + Contractual Requirements: This type of information is legally and/or contractually required to purchase and use Services. For example, we must verify this information upon request by our payment processor. It is also required to serve legal notices to you and is mandated by certain Services we offer.
Some Services, such as domains, require this information for purchase. If you are purchasing a domain from us, we must collect and retain this information. We must also verify that the information provided is accurate and serve legally required notices regarding your domain(s). The legal basis for the collection, use, and retention of this information for these purposes is considered contractually given for the duration of your use of such Service and any legally required retention period.
How We Use This Information
Sending Emails: Legally Required: As noted above, we use emails to communicate with you, confirm your orders, send requested information, and serve legally or contractually required communications. Legally required emails cover ICANN-mandated verification emails, renewal notices, and any other policy or procedure created by ICANN which governs the purchase of domains. Additionally, we may be required by law to serve notices to you, such as DMCA Takedown Notices, UDRP notices, etc. Or, we may deem a change to one of our policies to be material and, therefore, determine a duty (though not a legal requirement) to inform you of this change. These types of communications do not fall under any of our opt-out procedures.
Sending Emails: Service Communications & Promotional Communications: We also use this information when it is important to contact you regarding functionality changes to Services you have purchased and/or our website and provide customer service (“Service Communications”). By creating an account with us and/or purchasing our Services, you agree to receive these types of communication and acknowledge that they are not optional.
Legally Required Disclosure: We will never share your information without your permission or in ways other than as outlined in this policy. The only exceptions are when we are required by law, in the good faith belief that such action is necessary to comply with the law, or when we must comply with a legal process. Examples of these types of exceptions are court orders, subpoenas, and UDRP/URS processes. In each of these situations, we will carefully review the documentation provided and only comply if such documentation meets requisite legal standards.
Changes in Our Practices
If we change our information-handling practices or other privacy aspects, we will post those changes in this privacy statement. If we make any material changes, we will notify you by means of a notice on this site before the change becomes effective, and we may also try to notify you through email of the privacy changes, if necessary.
Retention & Deletion of Account Information
Personal Information Following Termination of Account: When your Hosetia account is canceled (either voluntarily or involuntarily), all of your personally identifiable information is placed in "deactivated" status within our corresponding databases. However, deactivation of your account does not mean your personally identifiable information has been deleted from our database entirely.
We will retain and use your personally identifiable information, if necessary, to resolve disputes, enforce our agreements, and/or comply with laws or regulations. Additionally, Services that you purchase may require you to agree to the retention of this information for a specific period, such as with domains and SSL certificates.
Therefore, personally identifiable information may not be immediately deleted upon request. This is an approved exception to GDPR and CCPA deletion rights.
Information Collection: Site Usage
Device Information: We collect information from your devices (computers, mobile phones, tablets, etc.), such as IP address and cookie information, to recognize your devices and provide you with legal notices (if required by your country of residence), support services (when you contact our support staff), and personalized experiences on our site and emails. Certain types of collection and use may be optional and controlled via our cookie tools.
Information from Others: We are dedicated to continually improving your experience on our website. Like many companies, we use third parties to help us track browsing, identify technical issues, and enhance your overall experience. Several of the tools we use and what they do are:
Log Files: We use information gathered about you from our site statistics via log files provided by third-party tracking partners (e.g., your IP address) to diagnose problems with our server and to administer our website. We also gather broad demographic information from this data to help us improve our site and make your browsing and purchasing experiences more enjoyable. This is not linked to any personally identifiable information.
Cookies: Our site uses cookies to keep track of your session information. We do link the information we store in cookies to personally identifiable information you submit while on our site. We use both session ID cookies and persistent cookies. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period. You can remove persistent cookies by following directions provided in your internet browser’s “help” file. We also use cookies to store your username if you request to have your username remembered during login. That information will be used to pre-fill the login form at a later time. If you are referred to our website through an ad or a partner, we will store the referral information in the cookies. The use of cookies by our partners, affiliates, tracking utility company, and service providers is not covered by our privacy statement. We do not have access or control over these cookies. Our tracking utility company uses session ID cookies to help us improve our site and make your browsing and purchasing experiences more enjoyable. For those customers in countries subject to GDPR and LGPD, please see your cookie preference panel for additional instructions on how to opt-in and opt-out of cookies. The cookie preference panel is accessible once you have acted upon the cookie policy pop-up. Find more information regarding the categories of cookies we use and our specific cookie policy here. By continuing to use and navigate our sites, services, applications, tools, or messaging, you agree to our use of cookies described in this Privacy Policy.
Gifs: Our third-party tracking utility company employs a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs) that helps us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with unique identifiers, similar in function to cookies; they are used to track the online movements of web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on web pages and are about the size of the period at the end of this sentence. Our tracking utility company does not tie the information gathered by clear gifs to our customers’ personally identifiable information.
Contests: From time to time, we request information from users via surveys or contests. Participation in these surveys or contests is completely voluntary, and the user has a choice whether or not to respond and disclose this information. Information requested may include contact information (such as name, email, and shipping address) and demographic information (such as zip code and age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for monitoring or improving the use and satisfaction of this site and/or any other purpose that we explicitly disclose in the contest rules.
Testimonials: We post customer testimonials on our website, which may contain personally identifiable information. We obtain the customer's consent via email before posting the testimonial, to post their name along with their testimonial. If you would like to request the removal of your testimonial from the site, contact us at support@hosetia.com.
Public Blog: Our website offers a publicly accessible blog, including the ability to post independent public comments. Submissions generally require a name (which can be an alias) that will be made public. This information is not used for any other purpose. You have the option of providing your email. Your email will not be made public but may be used by Hosetia to contact you regarding your submission. All comments included in the comments section will be publicly displayed. Hosetia may use the information provided by your comments to improve its products and services.
You understand and acknowledge that any information you provide in your submission (name or comments section) may be read, collected, and used by others who access it. Hosetia, therefore, prohibits the use of personally identifiable information within the comments section unless there has been explicit agreement to publicly display this information.
Third-Party Product Offerings & Websites: Our site also contains links to other third-party websites, especially where we offer their products or services. Hosetia (www.hosetia.com) is not responsible for the privacy practices or the content of these third-party sites. Please refer to the privacy policies for those websites.
Contacting Us
If you have any questions about this privacy policy, the practices of this site, or your dealings with this site, please get in touch with us at:
Hosetia
Email: support@hosetia.com
Effective Date: 17/07/2023
